The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Our website keeps your payment information secure. We accept Pay Pal and all major credit cards.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
- Contact me within: 14 days of delivery.
- Ship items back within: 30 days of delivery.
- Request a cancellation: before item has shipped.
- Unless they arrive damaged or defective, I can’t accept returns for custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently asked questions
For plated items, we advise rinsing under plain water occasionally to remove the oils from your skin and dry with a soft tee shirt type material. DO NOT use any type of jewelry cleaner as this will impact the plating.
For sterling silver items, a rouge cloth is the best way to clean sterling. If using silver cleaning cream thoroughly rub the cream into a cloth first then polish the pendant.
Our pieces should not be worn in salt water as this can be corrosive to the plating.
Please refer to the piece detail description for size of the pendant/earrings.
Can the pendant be purchased without a chain?
Our prices are based on the time and workmanship put into cutting the pendant. We provide the chain complimentary.
Are there custom, duty or import fees?
These fees etc. are determine by the country to which we are shipping and have no control with regard. We are not responsible for such fees, etc. If the item is returned to us because it was not picked up at customs, the cost of the “actual postage” will be deducted.
Priority Shipping and delivery time
Priority shipping is available. The USPS indicates this shipping is typically 1 – 3 days. Although the USPS indicates its 1-3 days they do not guarantee delivery within that time frame.
Can I purchase the pendant without a chain?
The price of my pieces is based on the work effort put into cutting and plating the item. I provide a chain complimentary no reduction in price.
How do I contact you?
Please contact me for any and all questions.
What are the ear wire made of?
For plated item the ear wires used for earrings are 14K gold filled. For sterling the ear wires are sterling silver.
How do I return an item?
Returns are accepted within 30 days of purchase. Please send it back in protective packaging to the address on the business card. Be sure to include the packing slip so the order can be identified and refund processed correctly.
Gift Wrapping and Packaging
All items are shipped in a gift box